Deliverus Terms Of Service
Last updated: 26:11:2024
Welcome to Deliverus. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any items (the “Items”) from our deliverus.co.uk website
Please read these Terms carefully before creating a Deliverus account If you have any questions relating to these Terms please contact admin@deliverus.co.uk. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Deliverus account, you confirm that you accept these Terms.
1. Information About Us
Deliverus.co.uk, is Based in M26 1JD Area, and contact can be made by email: admin@deliverus.co.uk. Are a local independent service provider.
2. Purpose
Our objective is:
- purchase Items, and
- get those items delivered to your chosen location.
When you order from a Deliverus, you are buying the Items from Deliverus & Suppliers to conclude your order from our Application and to manage your experience throughout the order process. In plain terms, this means it’s our responsibility to ensure that your order is completed.
3. Your Account
Before you can place orders for Items using our Application, you need to open a Deliverus account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure. You must use your own, valid email address, and can have only one email address per account and only one account per customer.
You may close your account at any time by requesting to do so by contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, placing orders for potentially hazardous items in bulk quantities, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using your bank details (provided you have supplied them to us).
Deliverus reserves the right, where necessary and without limitation, to undertake all such necessary action including requiring further verification as to the identity, age, and other relevant details of a customer and as is reasonable to protect itself against fraudulent or illegal behaviour or where we have reasonable grounds to believe that, in dealing with such a customer, we may be in actual or possible breach of a law or regulation that applies to us. You must provide us with any information we reasonably ask for as soon as possible. If you refuse, or we suspect fraudulent or criminal activity of any kind, we might suspend or close your Deliverus account. We’ll use your information as per our Privacy Policy.
4. Service Availability
We will operate, during the advised times, and shop will be closed when we are ‘closed’. During this time ordered will not be fulfilled and you may still be charged. We only operate within BURY, WHITEFIELD, PRESTWICH & RADCLIFFE AREAS. Orders that have been placed outside of the area will be cancelled and refunded.
5. Orders
You must be aged 18 or older to use our Site and Service. By placing an order through our Application, you confirm that you are aged 18 or older. When you place an order through our Application, it needs to be accepted by us or the Partner before it is confirmed. We will send you a notification if your order has been accepted (the “Confirmation Notice”). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery and service charges, and for complying with these Terms, even if you have ordered the Item for someone else.
Deliverus is not held responsible for any items that have been ordered that are risk of allergy. Consumer can ask Deliverus for allergen information on any product
6. Delivery
When you place an order your order will be added to the cue and will be then sent on the delivery ASAP
We may also talk about delivery timing in our marketing communications. It’s important that you always check emails or phonefor accurate delivery times, as this can vary for a number of reasons itraffic and weather conditions and Rider availability.
Unfortunately, despite our,best efforts, things do not always go to plan and factors may prevent us from delivering your Item on time. If your order is more than 15 minutes later than the latest time we communicated to you when you placed the order, we will work with you to understand what occurred. If we think the issue was caused by us, we may offer compensation, at our sole discretion.
We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we will not be able to change this and if Driver has left with order, you will be charged for your order.
You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):
- You do not come to the door, do not provide a handover code, did not pick up the phone when the rider contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the rider is unable to find a safe location to leave the Item.
- The Driver refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).
If you have caused a failed delivery, you may also have to pay for Items that are non-refundable and any delivery and service fees paid. Please refer to section 9 (Cancellation) for the terms that apply to any Item you have ordered
7. Your Rights if Something is Wrong With Your Items or Service
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. You also have certain legal rights where you receive a service, including that it must be carried out with reasonable care and skill. If you believe that the Items you have been delivered or the Service provided do not comply with these legal rights, please let us know. We may request further information or a photograph showing the problem if it is something that can be seen by inspecting the Items. When you have purchased a faulty Item from us we will work to ensure you have the right items at all times. You can find out more about your legal rights as a consumer if something is wrong with your Items at: https://www.citizensadvice.org.uk/consumer/.
8. Age Restricted and Regulated Products
Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Deliverus operates an age verification policy whereby customers ordering age restricted products will be asked by the Driver to provide proof that they are aged 18 or over before the delivery is completed. The Driver may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. The Driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. Orders for Items containing alcohol may only be delivered to a location that is a residential or business address. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.
We may sell Paracetamol and other BASIC First aid needs. These items are purchased from approved suppliers. More and further information regarding medicines can be found here. We will operate and over ‘16’ policy and ID will be required. We will only allow 1 medicine per order. If more has been ordered then you may be refunded for part of the order
Address: MHRA 151 Buckingham Palace Road, London SW1W 9SZ
Email: info@mhra.gsi.gov.uk
Telephone: 020 3080 6000
9. Cancellation
If you have ordered and the Driver has left our site then you will be charged, and no cancellation will be made.
Deliverus may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us., and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.
If you have ordered an Item that is non-perishable from us, then you will have a 14day money back policy, This must be Unused and in the original packaging state.
subject to certain exceptions, including if the Item:
- is likely to expire or deteriorate rapidly (examples include fresh, chilled, frozen or otherwise perishable food and fresh flowers);
- was sold sealed and has become unsealed after delivery and is not suitable for return due to health protection or hygiene reasons (examples include toothbrushes and other personal hygiene products);
- is customised, bespoke or personalised; or
- is a newspaper or magazine.
These exceptions also apply if you have caused a failed delivery of any Item in accordance with section 6 (Delivery).
10. Prices, Payment and Offers
Prices include VAT. You confirm that you are using our Service for personal, non-commercial use. Deliverus may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. You will be notified of any applicable Delivery fee £2.50 prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply.If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid.
The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable service fees and taxes.
Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by Deliverus. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Deliverus through our payment provider Stripe, of which there T&C Can be found here.
11. Tips
Tips are welcome by our driver if you wish, and our Driver will keep 100% Tips.
12. Our Responsibility for Loss or Damage That You Suffer
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.
We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.
13. Data Protection
We process your personal data in accordance with our Privacy Policy which can be found here.
14. Other Terms
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts.
15. Complains / Comments
Sometimes things don’t go the way we ‘Deliverus’ or you ‘consumer’ wish and should this happen and you want to make a comment or complaint then you can do via email and should follow this form below
______________________________________________________________
Full official name:
Address:
Postcode:
Date:
Full details of comment:
______________________________________________________
We will aim to respond within 14 days of the email.